1. Introduction:

ATSPAR BD strives to deliver exceptional service. This Refund Policy outlines the circumstances under which refunds may be granted.

2. Upfront Payments:

The 50% upfront payment is non-refundable as it covers the initial project planning and resource allocation.

3. Refund Eligibility:

• Refunds may be considered if the project is terminated by ATSPAR BD due to unforeseen circumstances.
• If the Client is unsatisfied with the deliverables, ATSPAR BD will first attempt to resolve the issue through revisions. Refunds will be considered only if a mutually acceptable solution cannot be reached.

4. Process for Refund:

• The Client must submit a written request for a refund within 7 days of the project completion.
• ATSPAR BD will review the request and respond within 7 days.
• If approved, refunds will be processed within 28 working days through the original payment method.

5. No Refunds on Completed Work:

Once the final deliverables have been approved and provided to the Client, no refunds will be issued.

6. Disputes:

In case of a dispute regarding a refund, both parties agree to seek mediation before pursuing any legal action.